Terms of Use

SiteCue is a website builder operated by SiteCue (“SiteCue”, “we”, “us”). These Terms of Use are the agreement between you and us. By creating an account or using SiteCue, you agree to them. If you do not agree, do not use SiteCue. If you are agreeing on behalf of a company or other organisation, you confirm you are authorised to bind it, and “you” means that organisation.

Our Privacy Policy explains how we handle personal data and is part of these Terms.

You must be able to form a binding contract to use SiteCue, and at least the minimum age in your country (in the EEA, 16 — or the lower age, down to 13, set by your member state; in the UK and United States, 13). SiteCue is not directed to children.

SiteCue lets you create and publish focused websites — one-page sites and multi-page site kits — and serves them to your visitors. We provide the service on a best-effort basis. We do not guarantee uptime, performance, or uninterrupted availability, and we may add, change, or remove features. Some features are offered as beta and may change or be withdrawn. Where we plan to discontinue a material feature you rely on, we will try to give reasonable notice.

Sign-in is provided through our authentication partner. Keep your login credentials secure; you are responsible for activity under your account. Provide accurate information and keep it current. One free 7-day trial is available per workspace.

You own the content you create and publish with SiteCue. To run the service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, cache, reformat for different screens, and serve your content — solely to operate, secure, and provide SiteCue. This licence ends when you delete the content or close your account, except for copies we must keep by law or in routine backups for a limited period. You are responsible for keeping your own copies of anything important.

You are responsible for your content and for how you use SiteCue. You agree to follow our Content Policy. In particular, you must not use SiteCue to:

• publish malware, phishing, deceptive or fraudulent pages, or impersonate others;
• break the law in your jurisdiction or ours, or infringe anyone’s intellectual-property, privacy, or other rights;
• publish content that exploits or endangers minors, or that incites violence or hatred against a protected group;
• send spam, or abuse, overload, probe, or interfere with the service or its infrastructure;
• misuse the custom-code, embed, or script features to harm visitors, bypass security, or track people unlawfully.

Any code, scripts, embeds, or third-party tools you add to your sites are your responsibility, including their security and any consent or notices they require. We may remove content or suspend or terminate accounts that violate these Terms or the Content Policy.

When you collect data from visitors to your sites — through forms, analytics, or tools you add — you are the data controller for that data and we act as your processor, as described in our Privacy Policy. You are responsible for having a lawful basis to collect it and for providing your visitors with any privacy notice, cookie banner, or consent your site needs. A data processing agreement (DPA) is available on request.

Your sites, your content, and your visitors are your responsibility, not ours. To the maximum extent permitted by law, we are not responsible or liable for the content you publish, for your sites, or for how you collect from, communicate with, or otherwise deal with your visitors, and you release us from — and agree not to bring — any claim against us arising out of your sites, your content, or your visitors’ data. If a visitor or any third party brings a claim against us because of your site, section 17 applies.

Paid plans are subscriptions that renew automatically each period. Payments are processed by Dodo Payments, our Merchant of Record. This means Dodo is the seller of record for your purchase: Dodo handles payment, calculates and remits applicable taxes (such as VAT/GST/sales tax), and manages chargebacks. Your purchase is also subject to Dodo’s terms presented at checkout.

• Renewal. Your plan renews automatically at the end of each period, at the then-current price, using your saved payment method. You can cancel any time to stop the next renewal.
• Upgrading. Takes effect immediately, and your new plan starts a fresh billing period on the day you upgrade. If you upgrade within the first 6 months of your current plan, we credit half of your current plan’s price against the new plan’s price; after 6 months, the new plan is charged at full price. The exact charge is always shown to you before you confirm.
• Downgrading. Takes effect at your next renewal. You keep your current plan and its features until then; no refund or credit is given for the change.
• Receipts. A receipt is available for every payment from your dashboard billing area.

Purchases are non-refundable. A paid plan gives you immediate access to its features, and we do not offer refunds — including for unused time, a downgrade, or a cancellation. Where a refund is required by law, it is handled by Dodo Payments, our Merchant of Record, under the terms you agreed to at checkout.

You’re never locked in. You can cancel any time: cancelling stops your subscription from renewing, you keep access until the end of the period you have already paid for, and then your workspace reverts to Free. You can also stop using SiteCue or delete your account whenever you like.

If you are a consumer in the EEA or UK, you normally have 14 days to withdraw from a distance purchase. Because you ask us to start providing the paid features right away, you acknowledge that you lose this 14-day withdrawal right once that access has begun. None of the above affects your mandatory statutory rights — for example, where a service is faulty or not as described.

Free accounts can start without a card. Paid access begins once your subscription payment is processed; an upgrade unlocks the new plan as soon as its payment clears, while a downgrade applies at your next renewal. If your subscription ends — because you cancel, or a renewal payment fails and is not recovered — the workspace soft-downgrades to Free: published sites stay live, but any sites over the Free site limit become read-only until you are back under the limit, and paid-only editor features revert. An existing site password keeps protecting its site regardless of plan, and removing a gated asset is always allowed.

If you use SiteCue’s AI generation, output is produced automatically, may be inaccurate or generic, and is provided without warranty. You are responsible for reviewing, editing, and confirming you have the rights to anything you publish from it. AI features are subject to usage limits, and prompts are processed by our AI provider as described in the Privacy Policy. Do not submit personal or confidential information in prompts.

The SiteCue software, name, logo, and marketing site are ours and are protected by intellectual-property law. You may describe your site accurately as “Built with SiteCue”, but you may not use our name or logo in a way that suggests endorsement or that could confuse people about who operates your site. To request permission to use our logo or brand assets, contact us via the contact page.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve SiteCue, with no obligation to you.

We respect intellectual-property rights and respond to valid notices of claimed infringement of material hosted on SiteCue sites. To file a notice, use our copyright report form, which reaches our designated copyright agent. Under 17 U.S.C. §512(c)(3), a valid notice must include: your physical or electronic signature; identification of the copyrighted work; the exact URL(s) of the material you want removed; your contact details; a statement that you have a good-faith belief the use is not authorised; and a statement, under penalty of perjury, that your notice is accurate and you are authorised to act for the owner.

On a valid notice we will expeditiously remove or disable the reported material and notify the site owner. The owner may file a counter-notice; where they do, we may restore the material in 10–14 business days unless you notify us that you have filed a court action seeking to restrain the infringement. We reserve the right to terminate, in appropriate circumstances, the accounts of users who repeatedly infringe. Knowingly making a material misrepresentation in a notice or counter-notice may result in liability for damages under §512(f).

Designated Copyright Agent: notices reach our designated agent, SiteCue (Copyright Agent), through the copyright report form.

You may stop using SiteCue and delete your account at any time. We may suspend or terminate your access if you breach these Terms or the Content Policy, if required by law, or to protect the service or other users. If we terminate for a violation, we will give the reason by email where we can, and you may appeal once. When the agreement ends, your sites stop serving and your data is deleted as described in the Privacy Policy (within 30 days, subject to legal retention).

SiteCue is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or secure, or that it will meet your requirements. Nothing in this section limits warranties or rights that cannot be excluded under the law that applies to you.

SiteCue and sites built with it may contain links to, or integrate, third-party websites and services, for example authentication, payments, media delivery, or destinations you choose to link. We do not control third-party websites or services and are not responsible for their content, availability, or policies, and a link is not an endorsement. Your use of a third-party website or service is at your own risk and is governed by the terms of that third party.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability to you for all claims relating to SiteCue is capped at the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) USD 50.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law — for example, liability for death or personal injury caused by negligence, for fraud, or for your mandatory consumer rights. If you are a consumer, you keep all statutory rights that the law of your country gives you.

To the extent permitted by law, you agree to defend, indemnify, and hold us harmless from claims, damages, and reasonable costs (including legal fees) arising out of your content, your sites, your use of SiteCue, your violation of any law, or your breach of these Terms or of anyone else’s rights — including any claim brought by your visitors or a third party in connection with your sites. Your obligations under this section survive the end of your account. This does not apply to the extent a claim results from our own wrongdoing.

These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. If you are a consumer, you also keep the protection of any mandatory laws of the country where you live, and you may be able to bring proceedings there. Before starting formal proceedings, please contact us so we can try to resolve the matter informally. Otherwise, disputes will be handled by the competent courts of India.

We may update these Terms. If a change is material, we will announce it at least 30 days before it takes effect. Continuing to use SiteCue after the effective date means you accept the updated Terms.

• Entire agreement. These Terms, the Privacy Policy, and the Content Policy are the whole agreement between us about SiteCue.
• Severability. If any part is unenforceable, the rest stays in effect.
• No waiver. If we do not enforce a right, that is not a waiver of it.
• Assignment. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition, or sale of the business.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may notify you by email or in-product; you can reach us via the contact page.

Contact: SiteCue — or via our contact page.